Refund Policy

1. Subscriptions & Billing Overview

Falcon provides optional premium subscription tiers (Falcon Pro and Falcon Ultra) that unlock advanced server management tools, custom branding, extended invite logs, and priority execution.

Subscriptions are billed on a recurring basis (monthly or annual). You can cancel your subscription at any time via the Falcon dashboard or your payment processor.

2. 7-Day Money-Back Guarantee

We want you to be completely satisfied with Falcon. We offer a full 7-day money-back guarantee for all first-time purchases:

If you upgrade your Discord server to Falcon Pro or Falcon Ultra for the first time and find that the service does not meet your expectations, simply submit a refund request within seven (7) calendar days of your initial transaction. We will issue a 100% refund of your payment.

3. Qualifying Refund Scenarios

Outside of the 7-day initial evaluation window, refunds will be approved under the following specific circumstances:

• Duplicate Charges: Accidental double charges caused by technical or payment gateway glitches.
• Severe Bot Outage: Continuous, verified outages of core bot functionality exceeding 24 consecutive hours attributable to our infrastructure.
• Unresolved Technical Issues: Demonstrated malfunctions in premium features that our engineering team is unable to resolve within 72 hours of your report.
• Unauthorized Transactions: Verified fraudulent use of payment information reported immediately to our support team.

4. Non-Refundable Scenarios

To prevent fraud and service abuse, refunds will NOT be granted in the following situations:

• Requests submitted after the 7-day initial guarantee period has expired.
• Subsequent subscription renewal cycles where the subscriber did not cancel prior to the renewal billing date.
• Servers or accounts blacklisted or suspended due to violations of Falcon Terms of Service or Discord Community Guidelines.
• Disruptions caused by external Discord platform outages or server role/channel misconfigurations.
• Payment disputes or chargebacks initiated without first reaching out to Falcon support (filing an unauthorized chargeback results in automated account suspension).

5. Cancellation vs. Refund

It is important to recognize the difference between cancelling a subscription and requesting a refund:

• Subscription Cancellation: Disables future automated renewals. Your server retains full premium perks until the end of your current paid billing period.
• Approved Refund: Reimburses the monetary charge back to your original payment method. Upon refund issuance, all premium perks and elevated limits are immediately deactivated.

6. How to Request a Refund

Submitting a refund request is straightforward:

1. Join our official Discord community server at support.falconbot.app.
2. Navigate to the #tickets channel and open a "Billing & Refunds" ticket.
3. Provide your Discord User ID, Server/Guild ID, payment receipt or Transaction ID, and the reason for your refund request.

Our billing team will review your ticket and respond within 24 to 48 hours. Approved refunds typically take 5 to 10 business days to reflect depending on your financial institution.

7. Contact & Questions

If you have questions regarding an invoice, active subscription, or need assistance managing your tier, please contact us: